Philippines staffing research
Operations coordination capacity research for offshore teams
A method for sizing recurring coordination work before assigning it to a Philippines-based specialist.
How the study was structured
count recurring work by event, average handling time, exception rate, and review time rather than using a generic full-time label.
What the evidence shows
capacity estimates improve when normal work and exception work are measured separately.
Record assumptions, peak periods, dependencies, and owner decisions. Revisit the estimate after two weeks of sample data.
Sources: SBA Manage Your Business; NIST Risk Management Framework; FTC Business Guidance. Retrieved 2026-08-08.