Philippines staffing research
Operations-coordination capacity research
A practical evidence model for deciding which coordination work can be delegated and which decisions stay with the owner.
How the study was structured
map intake, recurring volume, exception rate, handling time, dependencies, required access, review time, decision latency, service window, and assumptions.
Headline finding: capacity is trustworthy only when normal work and exception work are measured separately.
Start with low-risk coordination and expand scope after review evidence supports it. Related research: /research/philippines-operations-capacity-research, /research/philippines-outsourcing-workload-sizing-study, and /research/philippines-operations-handoff-evidence.
Questions this report addresses
Can one role own every coordination task? Not without documented approval limits, access boundaries, and a named reviewer.
Sources: 1) sba.gov 2) sba.gov 3) nist.gov 4) cisa.gov 5) ftc.gov 6) nist.gov 7) bls.gov 8) sba.gov 9) cisa.gov 10) nist.gov Retrieved 2026-08-10.