Philippines staffing research
Capacity planning for Philippines operations support
A source-backed way to separate normal volume, exception work, review time, and decision latency before sizing a support role.
How the study was structured
record volume, handling time, exception rate, review time, coverage window, seasonality, dependencies, backlog age, owner decisions, and assumptions.
Headline finding: 10 evidence fields expose the difference between workload and staffing capacity.
Build the first estimate from observed work and revisit it after a low-risk sample. Related research: /research/philippines-outsourcing-workload-sizing-study, /research/philippines-reporting-administration-method, and /research/philippines-outsourcing-weekly-review-method.
Questions this report addresses
Should capacity be set from headcount alone? No. Include exception work, review, handoffs, and time waiting for owner decisions.
Sources: 1) sba.gov 2) sba.gov 3) bls.gov 4) bls.gov 5) nist.gov 6) cisa.gov 7) ftc.gov 8) nist.gov 9) sba.gov 10) nist.gov Retrieved 2026-08-10.