Bring a stable view

Use the same definitions for new, complete, blocked, overdue, rework, and exception items each week. A changing vocabulary makes movement impossible to interpret.

Discuss the oldest meaningful work

Review the oldest item in each important category and identify the actual reason it remains open. Age alone is not a priority rule, but hidden aging is a risk.

Publish decisions

Capture the action, owner, due point, and evidence to return with next time. Keep informational updates in the record so meeting time stays available for choices.