Map coverage to demand
Compare the roster with busy periods, channels, handoff windows, and review time. A full schedule can still leave a critical queue uncovered.
Name the backup path
Identify who receives urgent work, which decisions return to the manager, and where instructions live. Do not assume availability from a calendar alone.
Review changes explicitly
Record leave, schedule changes, and temporary coverage with an effective period and approving owner. Remove outdated responsibility when coverage ends.